Operations Built to Perform

Strong hotel performance starts with strong operations. LBA brings more than five decades of hospitality experience to the day-to-day management of our hotels, with regional leaders who stay closely connected to property teams and focused on performance, guest experience and long-term success.

That support extends well beyond a single hotel. Our scale gives property teams access to experienced regional leadership, task force resources, transition support, procurement expertise and specialized operational knowledge from across the portfolio.

Whether we are opening a new hotel, navigating a leadership transition or identifying opportunities to strengthen an existing operation, our goal is the same: keep the hotel moving forward while protecting the guest experience and the value of the asset.

Operations by the Numbers

100+
Hotels managed

12
States across the Southeast

50+
Years of hotel management experience

TOP 25
Third-party hotel management company

Support Beyond the Day-to-Day

LBA’s operating platform gives hotels added depth when they need it most. Regional leadership, task force support, transition resources and specialized expertise can be deployed as needs change, helping maintain continuity, solve challenges and keep performance moving in the right direction.

Operations Leadership Team


Scott Reid

Scott Reid

Vice President of Operations


Meet Scott →


Dana Moreau

Dana Moreau

Regional Vice President of Operations


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Chris Clements

Chris Clements

Corporate Director of Procurement & Openings


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Kim Aus

Kim Aus

Regional Director of Operations


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Lance Fischer

Lance Fischer

Regional Director of Operations


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Ernie Malave

Ernie Malave

Regional Director of Operations


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Dwayne Massengale

Dwayne Massengale

Regional Director of Operations


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Debra Matthews

Debra Matthews

Regional Director of Operations


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Elaine Myers

Elaine Myers

Regional Director of Operations


Meet Elaine →


Mary Rickert

Mary Rickert

Regional Director of Operations


Meet Mary →


A.J. Ward

A.J. Ward

Regional Director of Operations


Meet A.J. →

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